Refund policy

Returns & Refunds

Due to the made-to-order and limited nature of our pieces, all sales are considered final.

We encourage reviewing all product details carefully prior to purchase.

 

Order Cancellations

Orders may be cancelled within 48 hours of purchase.

Once an order has entered production or has been dispatched, it is no longer eligible for cancellation.

For customers within the European Union, certain consumer rights may apply under local law. However, as each piece is made to order, orders are exempt from the standard 14-day withdrawal period in accordance with applicable regulations.

 

Damages & Order Issues

Please inspect your order upon reception. If your order arrives damaged or if there is an issue with your purchase, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the item and packaging.

Each request is reviewed individually, and we will work with you to determine the most appropriate resolution.

 

Made-to-Order Items

Each piece is handcrafted and made to order. As such, variations may occur and are part of the character and individuality of the piece.

These variations are not considered defects.

 

Shipping Responsibility

Once an order has been dispatched and tracking information has been provided, responsibility for the shipment transfers to the carrier.

In the event of a lost or stolen package, we recommend contacting the shipping carrier directly to initiate a claim. We will do our best to assist where possible.

 

Refunds

Refunds are only issued in the event that an item is confirmed to be defective or if an error has occurred with your order.

Once a return or issue has been reviewed and approved, refunds will be processed to the original method of payment. Please allow up to 10 business days for the refund to be reflected, as processing times may vary by financial institution.

If you have not received your refund after this time, please contact us at contact@imwalker.com. 

 

Contact

For all inquiries regarding your order, please contact: contact@imwalker.com.