Each order is delicately prepared with care and attention to detail.

Once your purchase is confirmed, you will receive an order confirmation by email, followed by shipping details once your order has been dispatched.

Please ensure that all shipping information is entered correctly at checkout, as we are unable to guarantee changes once an order has been placed.

You may log in to your account to view your order details. For orders placed without an account, please contact us and include your order number.

Each piece is carefully handcrafted and made to order, with a preparation period of up to three weeks prior to dispatch.

We offer complimentary standard delivery within the continental United States, with an estimated transit time of 1–5 business days.

Expedited shipping options are available, including express delivery (complimentary for orders over $2,500) and overnight shipping.

Each piece is carefully handcrafted and made to order, with a preparation period of up to three weeks prior to dispatch.

We offer complimentary standard delivery within the continental United States, with an estimated transit time of 1–5 business days.

Expedited shipping options are available, including express delivery (complimentary for orders over $2,500) and overnight shipping.

International shipping availability and rates will be displayed at checkout if available.

Each piece is presented in signature I. M. WALKER packaging, designed to reflect the refinement and intention of the House.

Packaging may include protective wrapping and carefully considered presentation details that are part of the full experience of the piece.

Special gift wrapping is available. Please note that the order is a gift when placing your order.

Due to the limited and delicate nature of our pieces, all sales are considered final.

Cancellation requests may be made within 48 hours of purchase. However, due to the made-to-order nature of our pieces, once an order has entered production or has been dispatched, it is no longer eligible for cancellation.

We encourage reviewing all product details carefully prior to purchase.

If your order arrives damaged or if there is an issue with your purchase, please contact us within 24 hours of delivery.

Include your order number and clear photographs of the item and packaging.

Each request is reviewed individually, and we will work with you to determine the most appropriate resolution.

Once an order has been dispatched and tracking information has been provided, responsibility for the shipment transfers to the carrier.

In the event of a lost or stolen package, the shipping carrier must be contacted directly to initiate a claim. We are unable to assume responsibility once the package has been handed over for delivery.